Frequently Asked Questions

Your IVARIO test kit usually contains the following items:

• Sample bags or vials
• Illustrated instructions for carrying out the test
• Delivery note with access code

The test kit contains illustrated instructions that will guide you through the individual test steps. After filling the sample containers/sample bags or petri dish, you can simply add the samples to the shipping material and then send them back to the laboratory.

All our test kits do not have an expiry date when stored correctly, except for mould tests.

To get the missing items, follow this step-by-step guide:

TABLE OF CONTENT

• Step 1: Have order number or access code ready
• Step 2: Fill in the contact form
• Step 3: Item received

Step 1: Have order number or access code ready

These can be found in the order confirmation or delivery note  

Step 2: Fill in the contact form

Please fill in the form with your order number or access code and missing items  

Step 3: Item received

Our team will send you the missing items as soon as possible

Yes, all our water analyses are suitable for boreholes. We recommend our Premium water analysis for checking drinking water

Once you have ordered a test online, you will receive a collection set with instructions and return material from us.

We have a wide range of different analyses to choose from. If you need help selecting the analysis, feel free to contact us.

Once you have taken the samples yourself, with the help of a step-by-step guide, you can have the samples collected by a courier. The return shipping costs have already been paid and all customs clearance has been carried out by us. Once the samples have arrived at our laboratory, you will be notified by email. Once the samples have been analysed, you will be notified by email and can view this online.

To check your test results online, simply visit our website and follow the easy-to-follow instructions outlined in this article.

TABLE OF CONTENT

• Step 1: Prepare the access code
• Step 2: Login to access your test results
• Step 3: Enter the access code 

Step 1: Prepare the access code

To view your test results, please refer to the access code on your delivery note. We recommend registering your access code to a new account that you can easily create. You can create an account by clicking on the link provided. Create account here

Step 2: Login to access your test results

Go to https://reports.ivario.com/

Step 3: Enter the access code 

Enter the access code in the field provided

Important information: If your test results still need to be available online, they are still being analysed. Additional information: If you have ordered multiple analyses, they may become available online at different times. This could be because of various analytical processes or because your other sample is part of a separate batch.

We use a shipping service provider based in the UK to return laboratory samples. The provider handles customs clearance and sends the samples directly to our laboratories in Germany. 

The return process typically takes 5-6 working days. After the test kits arrive at the lab, processing time varies depending on the type of kit purchased, ranging from 7-14 days. You can find more information about the specific test kit you purchased on its product page. 

If you opted for an Express Test, your results will be available three days after the laboratory receives your sample.

In the event that limit values are exceeded (e.g. during water analyses or soil samples) or a positive result of a load (e.g. in an asbestos test), first of all, remain calm.

Almost all test results provide information about the nature of the load, what causes it, and what you can do to address it.

For further information, please contact: IVARIO has put together a drinking water wiki for you, where you can find information on parameters, loads and limit violations. You can of course contact IVARIO support if you have any questions or need help.

Unfortunately, the culture media of your water samples could not be evaluated due to an accompanying flora, as they grew faster than the parameter to be tested. Unfortunately, due to this, there are no resources left for this parameter. According to the German Environment Agency, “could not be analysed” must be stated as the correct result in this case.

However, most of the germs in the water that lead to overgrowth are not harmful to health. The overgrowth of the breeding ground does not necessarily indicate the presence of any pathogens.

Unfortunately, you'll need to request a new test with your desired specific parameters. The laboratory disposes of samples after they are analyzed.

In order to successfully place an order, the following data is required in the order process:

• Title
• First and last name
• Address (street, house number, postcode, city, country)
• Telephone number and email address

Additional data can be requested from the payment service provider for all payment methods – except for purchase on account/advance payment.

You can conveniently pay for your order using one of the following payment methods:

•  Credit card
•  Paypal
•  Instant transfer/Klarna
•  Advance payment

You must order one water analysis per point of use.

Normally, you will receive your order within 1–3 working days of obtaining the shipping confirmation. If you cannot locate the shipment, please check the parcel's tracking data.

Often your delivery is with neighbours, has been delivered to the mailbox or has been deposited for you at a pick-up point. 

If you mistakenly provided an incorrect shipping address, kindly reach out to us through our contact form. Share the accurate or revised address with us to ensure prompt delivery of the test kit to the correct location. 

When you contact us, kindly provide your order number or personal access code and ensure you have provided us with your complete address. This will help us to process your request more efficiently.

Of course, the shipment can also be tracked. We will provide you with a shipping email with the corresponding tracking link for every order. Please follow these step-by-step instructions to track the shipment. 

Open dispatch confirmation email

We have sent you an email with the corresponding tracking link. Please open this.

IVARIO is a young start-up from Hamburg that has set itself the task of answering questions about healthy living spaces, simply and cost-effectively.

As a subsidiary of the renowned GBA lab group, we are part of one of the largest European networks for professional lab services – and bring this expertise to our customers’ homes in easy-to-use end-user products. Our customers receive high-quality laboratory analyses for their water tests, asbestos samples, mould tests or soil samples in the shortest possible time. Thanks to the IVARIO test kits, everyone can detect hazards and risks in their environment quickly, easily and professionally. Without a degree in chemistry!

Ivario.com has received several awards and is being awarded by the Mieterschutzbund e.V. and by Verbraucherschutz.de. It is not without reason that IVARIO is the undisputed market leader in terms of the cost-benefit ratio for many products in the water and asbestos analysis segment.

IVARIO is a 100% subsidiary of the GBA Group. It is one of the leading laboratory service providers in Europe with core competences in the fields of environmental and food analysis. Thanks to the many years of experience of the staff, the latest technologies and a comprehensive portfolio of analysis methods, you as a customer benefit from consistently high-quality laboratory results. 

All services are carried out in accordance with DIN EN ISO/IEC 17025:2018 (DAkkS Deutsche Akkreditierungsstelle GmbH). More details on the accreditation and licencing of the laboratories, the GBA Group, for the area of environmental analysis or accreditation certificate, can be found here.

To avoid long waiting times, we recommend that you take a look at our info centre. For example, if your question is “How does the return work”, search for “Return” in the search field and find your question. 

If we do not have a suitable article for your question, you can contact us at any time using the contact form. We will usually answer your questions within 24 hours.