Help section
How can we help you?
Answers to frequently asked questions, direct contact with our team of experts, and everything you need to know about your analysis — all in one place.
Frequently Asked Questions (FAQ)
From ordering and sampling to dispatch, results and more — find quick answers to our customers’ most frequently asked questions here.
See the FAQsSubmit an enquiry
Do you have a specific question or need assistance? Please contact us directly — our team usually replies within 24 hours (Mon–Fri).
Open the contact formExpert consultation
Would you like to discuss your test results with our specialists? Call our expert consultation service — it’s free and there’s no obligation.
Call nowResponse times
We usually respond to written enquiries within 24 hours (Monday–Friday).
Expert consultation
Mon–Fri, 9.00 am–5.30 pm
Discussing test results with our experts